Privacy Policy
This Privacy Policy explains how we collect, use and protect your information when you use this website or place an order with us.
Information We Collect
When you use this website, place an order, or submit an enquiry (including through our Bulk Order / Request Quote form), we may collect information such as:
- Your name, billing and shipping address, phone number and email address
- Company name and GSTIN, where provided (for example, via our Bulk Order / Request Quote form)
- Order details and order history
- Technical information such as your IP address, browser/device information, and how you use our website
Payment Information
Payment for orders is processed through the payment method(s) made available at checkout. We do not store your full card or banking credentials on our servers; payment details are processed by the relevant payment processor in accordance with their own security standards.
How We Use Your Information
We use your information to process and fulfil orders, respond to enquiries, provide customer support, maintain your account, and meet our legal and accounting obligations, including record-keeping related to GST where applicable.
Sharing Your Information
We do not sell your personal information to third parties for marketing purposes. We may share necessary information with:
- Payment gateways/processors, to complete transactions
- Shipping and courier partners, to deliver your order
- Hosting, website and IT service providers who support our website’s operation
- Government or legal authorities, where required by law
Cookies
Our website uses cookies to support core functionality such as the shopping cart and checkout. You can control cookies through your browser settings; disabling cookies may affect some website features.
Data Retention
We retain account, order and enquiry information for as long as necessary to fulfil the purposes described in this policy, and as required for legal, accounting or dispute-resolution purposes.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to our legal and accounting obligations. To make such a request, please contact us using the details on our Contact page.
Security
We take reasonable measures to protect your information, but no method of transmission or storage over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact
If you have questions about this Privacy Policy, please contact us.