Refund and Returns Policy

We sell electronic components, semiconductors and LED display products. Because of the nature of these products, returns are not accepted simply because of a change of mind — they are considered strictly under the conditions below.

Reporting an Issue

If you receive an incorrect, damaged or defective product, please contact us promptly after delivery with your order number, a description of the issue, and supporting photographs or video where possible.

Condition of Returned Products

To be eligible for a return, a product must not have been soldered, installed, powered on, physically modified, damaged or misused. Products showing signs of use, soldering, installation or modification cannot be accepted as incorrect or defective returns.

Non-Returnable Products

Custom or specially sourced products, cut materials (such as cut reels, cable or wire), programmed or configured products, and products ordered specifically for you are generally non-returnable — unless the product supplied is defective or does not match what was ordered.

Approval Required

All returns require our prior approval before a product is sent back. Please contact us first — do not send a product back without confirmation from us.

Resolution

Once we receive and inspect a returned product, we will let you know the outcome. Where a return is approved, we will offer a replacement, store credit or refund, as appropriate to the situation.

Return Shipping

Responsibility for return shipping costs depends on the reason for the return. If we supplied the wrong product, or the product is confirmed defective or damaged in transit, we will provide instructions for returning it at no cost to you. Where a return is approved for another reason, return shipping is generally the customer’s responsibility.

Need Help?

Please contact us with your order details for any return or refund query.